Help topics

Frequent questions

Delivery options

Standard delivery
- Within 3-5 business days
- Free shipping on orders over 60 €
Express delivery
- Within 1-2 business days
Packstation
- Within 3-5 business days
- Free shipping on all orders
DHL Service Point
- Within 3-5 business days
- Free shipping on all orders
Pickup in store
- Within 3-5 business days
- Free shipping on orders over 60 €
Please note that during certain periods of high demand, delivery times may be subject to variations
beyond Camper's control. At certain times we may waive the shipping costs. In such cases, this special offer will be advertised on our website or newsletters or indicated upon adding an item to the bag.
How long do deliveries typically take?

Delivery time will depend on stock location, country of destination and shipping method used.
The delivery time in remote areas may vary by 1 day over the indicated delivery times.
Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.*
We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
To see delivery times, click here
During certain periods of high demand, delivery times may be subject to variations beyond Camper's control.
How can I return a purchase?

If you wish to make any returns or exchanges, you have 30 days from the date of purchase in our physical stores or from the date of reception from our online store.
You can return items purchased at a physical store within that store or at any Official Camper store within the same country. When your purchase was made at a Recamper store, it must be returned to a Recamper store within the same country.
Secure Payment

We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.
We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.
Can I make a purchase over the phone?

If you prefer to make a purchase over the phone, please contact our Customer Service Department.
All we need is the model's reference number (It's an 8 to 10 digit number [e.g. 17665-011 or K100013-007] that is usually found inside the shoe, typically on the tongue or on one of the sides. On Camper.com it is at the end of the product page URL or below the Add to Bag button on the product page), the size you need, and the shipping and payment details to deliver your order. Contact us.

Fraudulent websites

How can I protect myself against making a purchase on a fraudulent Camper website?
We are actively working together with the competent authorities, as well as Facebook and Instagram, to report and shut down these fraudulent websites. However, here are some recommendations on how to guarantee that your purchase is being made through the official Camper e-shop:
1) Our official website is Camper.com (or m.camper.com for mobile users).
2) Our website URL begins with https, not http. You should also see a lock icon to the left of the URL, which guarantees user security for online purchases. All secure ecommerce websites should have this indicator.
3) If you believe that you have made a purchase through a fraudulent website, please get in contact with our Customer Service team (nfo@hotgotallhelp.com) and we will do our best to help you identify the legal steps that can be taken.

Purchases

How can I make a purchase?
We offer several ways to make a purchase:
- Shop online on our website.
- Call us or chat with us. All we need is the reference number of the model (you will find it in 00000-000 format on the product page), the size, and the shipping and payment details to deliver your order. Contact us Contact us
- Visit one of our stores. Shop locator

Can I make a purchase over the phone?
If you prefer to make a purchase over the phone, please contact our Customer Service Department.
All we need is the model's reference number (It's an 8 to 10 digit number [e.g. 17665-011 or K100013-007] that is usually found inside the shoe, typically on the tongue or on one of the sides. On Camper.com it is at the end of the product page URL or below the Add to Bag button on the product page), the size you need, and the shipping and payment details to deliver your order. Contact us.

Can I order models that are not available on the website?
If the model you want does not appear on the website, please contact us and provide us with the following:
- Your full name and contact telephone number
- The size and reference number of the model you would like (in 00000-000 format). If you don't know the number, provide as much information as possible: name of the line, color, etc.
We will do everything we can to find the model you want or one which is as similar as possible. Contact us

How do I buy online?
1. Make sure that the "SHIPPING TO" country located in the header bar at the top of the site is the same country where the order will be delivered. If not, you can easily change it by selecting your country from the list.
2. Select the product(s) you like, choose the size, and click ADD TO BAG. You can select a maximum of 10 items. You can also view the products in your bag at any time by clicking on the shopping bag icon in the top right corner.
3. When you are ready to complete your purchase, go to your shopping bag and click PURCHASE. Select your preferred shipping method and click CHECK OUT NOW to enter your delivery and payment details.
4. Fill in your shipping address and payment details. To confirm, review all of your details and click SUBMIT ORDER.
5. Once your order is confirmed you will see a purchase confirmation page with your order information. This information is also automatically sent to you via email.

Viewing products
We always try to show colors in a way that reflects their actual appearance. However, the perception of colors may vary depending on the lighting, the screen settings of your computer monitor, or other factors beyond our control.
If you have any questions about one of our models, please Contact us

What currency are prices shown in?
Depending on the country, our prices are listed in euros, American dollars, Canadian dollars, Danish kroner, Swedish kronor, British pounds, Turkish lira, Mexican pesos, Chinese yuan, or Japanese yen.
The prices shown are always the retail prices, with all applicable taxes included, except in Canada, the United States, and Russia. In these countries, the tax is calculated once you have selected the state or region where your order will be sent.

Shop with Trust
Exchanges and Returns
You have 30 days to exchange or return your purchases. Learn more about our return policies at Return conditions.
Efficient and Friendly Customer Service
If you have a question, we will be glad to help you. Our customer service representatives speak multiple languages, including Spanish, English, German, French, Italian, Portuguese, Catalan, Turkish, Russian, and Japanese. You can get in touch by email, telephone, or live chat. If you have any questions, Contact us.
Payment Protection and Security
Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
We use the 3D Secure payment system, depending on the country and type of card. Learn more at Secure Payment
Trust Seals and Accreditations
Our website complies with self-regulation systems whose trust seal is a sign of our commitment to quality and transparency.

Secure Payment
We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.
Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.
For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.
We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

Pay by Cash On Delivery (COD)
If you choose to pay cash on delivery, you must confirm the order by following the steps indicated in the checkout process.
Your order will only be finalized once you have confirmed the purchase. Until then the selected items will not be set aside for you. Your order will be deleted from our system if you do not confirm it within 3 business days.
We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

Pay by PayPal
If you choose to pay via PayPal, you will be redirected to their website to complete the purchase. The purchase amount will automatically be debited from your PayPal account. For more information about this payment service, visit www.paypal.com.
We reserve the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

Pay by Klarna (open invoice)
Camper accepts Klarna as a payment method for orders sent to Europe. For more information about Klarna, visit www.klarna.com.
Please note that Klarna is an independent accounting company and Camper has no role in deciding if your payment is approved or rejected. If you have any questions about your payment, please contact Klarna customer service.
Camper reserves the right to withhold any order for security reasons. In such cases, the affected customers will be notified.
We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

Sizes

Do you offer half sizes?
We do not make half sizes.
If you have any questions about the size of a particular model, please Contact us.

Shipping

What are the shipping costs?
Shipping costs vary depending on the shipping method and the country to which they are being sent.
During certain promotional periods, shipping costs will be waived. These limited-time offers will be announced on our website or in our newsletters.
To see shipping options and costs, click here

Where are deliveries made?
Orders can be delivered to:
- Any address in any of the countries listed on our website, with the exception of P.O. boxes and addresses in remote or hard-to-reach locations.
- Our Camper stores (excluding franchises and Outlets) in any country where this service is offered. See the Store List
- We can also send your order to a Correo post office anywhere in Spain, excluding locations in the Canary Islands.
- DHL Packstation (Only in Germany)
Please remember that we do not send orders to P.O. boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address.
Please provide a contact phone number in case any problems arise at the time of delivery (wrong address, consignee not available at time of delivery, etc.).
Items purchased at Camper.com are normally shipped with DHL, UPS, or Correos.

Shipping to P.O. boxes
We do not send orders to post office boxes, and we will not be held responsible for safe delivery if the customer gives a P.O. box as the shipping address. Only in Germany is it possible to ship your order to a DHL Packstation.
If you would prefer to receive your package at a pick-up location, you can send the item(s) to one of our Camper stores in any country where this service is offered. Franchises are excluded. See the Store List We can also send your order to a Correos post office anywhere in Spain, excluding locations in the Canary Islands.

How long do deliveries typically take?
Delivery time will depend on stock location, country of destination and shipping method used.
The delivery time in remote areas may vary by 1 day over the indicated delivery times.
Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.*
We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.
To see delivery times, click here
During certain periods of high demand, delivery times may be subject to variations beyond Camper's control.

How long does it take to send an order?
Orders are sent from Monday to Saturday,* excluding holidays, from:
Polígono Industrial Fondos de L’estació. Barcelona Sur 2C-2D
08792 La Granada del Penedés-Barcelona
Spain
*Countries and regions that have customs regulations will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.

Can I track my order?
Yes, you can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.
When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.
If you have any questions Contact us.

Can I track my order online if I have chosen to receive my order at a Camper store or at a Correos office?
Yes, you can track your order in the "Your Orders" section of our website or clicking the "Your Orders" link in your purchase confirmation email.
When your package has left our warehouse, we will send you an email with the tracking number provided by the shipping company. With this number you can contact them directly at any time to check the status of your order.
You will also be notified by email once your order has reached your selected Camper store.
If you have any questions Contact us.

Can I receive my product in a more environmentally friendly way?
Our express delivery with DHL GoGreen climate neutral service combats climate change by offsetting emissions from the transportation of your shipment.

Returns, cancellations and exchanges

What kind of guarantees are offered for online purchases?
All of our products come with a 2-year guarantee against manufacturing defects.
We also offer an after-sales service to find quick and efficient solutions to any problem you may have.
If you have any questions Contact us

How can I cancel my order if I change my mind?
You can cancel your order at any time provided it has not already been sent. Please note that orders are sent the following business day (Monday to Saturday*) after the order was placed.
To cancel an order, go to Your orders and enter the order number and your email address. Your order details will appear and if the Cancel option is visible, you can select it to cancel the order. Once you have canceled the order, you will receive confirmation by email. If this option is not visible, it means that your order has already been sent and can no longer be canceled.
You can also contact us to cancel an order. Contact us
If the order has already been sent, it cannot be canceled but you can return it once it has been delivered.
*Countries and regions that have customs regulations, cash-on-delivery orders, and deliveries to Packstations in Germany, will only be shipped Monday to Friday, except bank holidays. Orders for the Canary Islands are only sent on Tuesdays.

How can I return a purchase?
If you wish to make any returns or exchanges, you have 30 days from the date of purchase in our physical stores or from the date of reception from our online store.
You can return items purchased at a physical store within that store or at any Official Camper store within the same country. When your purchase was made at a Recamper store, it must be returned to a Recamper store within the same country.

Promo codes

How can I use my promo code at Camper.com?
To use a promo code, please enter it in the shopping bag before going to the checkout.
In Your Bag, you will see a field that says I Have a Promotional Code on the right side of the screen. Enter your code in this field and click Apply.
If the code is valid, a confirmation message will load and the relevant promotion will be modified.
If you decide not to use it, you can delete it by clicking Remove Promotion.

Why doesn't my promo code work?
Your code might not be working for one of these reasons:
•The code has expired. Check the expiration date of the promotion.
•The promotion doesn’t apply to any of the items in your cart.
•The code has already been used. Promo codes usually have a one-time use.
•You’re trying to use more than one promo code. Only one is allowed per transaction.

Can I use a promo code at any Camper store?
Promo codes may be valid at Camper.com and in stores owned and operated by Camper, depending on the offer. Not applicable to Outlet stores.
If so, this will be specified in the details of the promotion.
If you have any questions, please Contact us

My account

How can I sign up for My Account at a Camper store?
Offline purchase
In order to register for My Account at a Camper store, you need to provide your email address during checkout.
Once the purchase has been confirmed, we'll send you an email with a link to a form where you can complete your registration by creating a password and your profile.
Remember that you will only start reaping the benefits and perks of membership after you complete the registration process.

How can I sign up for My Account at Camper.com?
Online purchase
In order to register online, you need to create an account during the online purchase process or via the My Account link on the home page, providing an email address and a password.
When you confirm your purchase or registration on My Account, we'll send you a confirmation email.

How do I access My Account?
You can always access your account from Camper.com by entering the email and password you used to register.
You'll find the access link at the top of the web page and during the checkout process.
You can also sign in by clicking on here

How can I cancel My Account?
Sign in to My Account, go to My profile and click on the Delete my account option near the bottom of the page.
Remember that if you deactivate your account, all of your information will be deleted, including saved items and current promotional offers.

Customised Products

Which products can I customize?
A product can be customized only when it is specifically indicated. Customization will depend on the specific style. You can find all our customizable products under the Customize section on our homepage.

How can I customise a product?
Camper One is our unique customization platform that allows you to choose your own colors, materials, and text for selected Camper products. Other selected styles offer the option of adding your own personal text.
Do not leave any part of the design blank or you won’t be able to save it.
The text must follow Camper’s guidelines. Camper reserves the right to reject any proposal.
Camper will reject any text containing:
- Swearing or inappropriate language.
- Offensive, violent, or discriminatory content.
- Any content that Camper does not wish to include on the product.
- Content that may infringe upon the commercial brand or author rights of third parties, including words, phrases, celebrities’ names, professional sports teams, and certain colors when combined with specific words or geographical regions.

Can I use a promotional code to purchase a customized product?
Yes, as long as the specific conditions of that code indicate that it is valid for customized products.

How long does a customized order delivery take?
Customized products from Camper One will be delivered within 5 - 6 weeks. If you have any questions, please contact us Contact us

Gift Card

Buying an E-Gift Card
- You can purchase CAMPER gift cards in any CAMPER and RECAMPER stores, and now also on the web.
- The CAMPER gift card allows you to give your friends any amount you like by allowing them to purchase CAMPER products.
- This card is totally free and you will only pay the amount you want to give.
- CAMPER.com Gift Cards do not have an expiration date.

E-Gift Card redemption and refund
- The use of the CAMPER gift card, implies the acceptance of these general conditions.
- You can only use the card in the stores owned by CAMPER and in the country where you purchased it.
- The physical gift cards purchased in a Camper-owned store, can be used both online and in a Camper-owned store in the country of purchase.
- You may not exchange your Gift Card balance for cash or use your Gift Card balance to purchase another Gift Card.
- When redeemed, the unused balance will be retained for future purchases, but will not be redeemed or exchanged for cash.
- In case of return of the products purchased with the Card, CAMPER will not return the amount on the Card in the original form of payment, but will give you a gift card for the corresponding amount.

Cookies

What are cookies?
Cookies are small text files that are stored on your hard disk. They do not take up much space and are automatically deleted when they expire.
Some cookies expire when your browsing session ends, while others are stored for a limited time.

Why do we use cookies?
There are several kinds of cookies. Some simply allow you to browse the website and view certain functions.
We use cookies to ensure that using our website is an easy, pleasant experience for you and to get an idea of what we can improve.

What types of cookies do we use?
Different kinds of cookies help users to browse the website and use its basic functions. For example, certain cookies allow you to add and save products to Your Bag.
For more information, please see our Privacy Policy.

What if I don't like cookies?
You can change your browser settings to delete cookies or prevent them from being stored without your consent.
The Help section in your browser should contain information about how to change your cookies settings.
Please note that any restrictions may affect our website's ability to function properly and may alter your user experience.