Manage Your Order

Standard delivery

- Within 3-5 business days

- Free shipping on orders over 60 €

Express delivery

- Within 1-2 business days

Packstation

- Within 3-5 business days

- Free shipping on all orders

DHL Service Point

- Within 3-5 business days

- Free shipping on all orders

Pickup in store

- Within 3-5 business days

- Free shipping on orders over 60 €

Please note that during certain periods of high demand, delivery times may be subject to variations

beyond Camper's control. At certain times we may waive the shipping costs. In such cases, this special offer will be advertised on our website or newsletters or indicated upon adding an item to the bag.

Delivery time will depend on stock location, country of destination and shipping method used.

The delivery time in remote areas may vary by 1 day over the indicated delivery times.

Please bear in mind that all delivery times are given in business days, starting from the date your order is shipped from our warehouse. Orders are shipped from Monday to Saturday, excluding holidays.*

We dispatch orders from several locations. Orders with multiple products may be split to expedite delivery. In such cases, we will inform you via email.

To see delivery times, click here

During certain periods of high demand, delivery times may be subject to variations beyond Camper's control.

If you wish to make any returns or exchanges, you have 30 days from the date of purchase in our physical stores or from the date of reception from our online store.

You can return items purchased at a physical store within that store or at any Official Camper store within the same country. When your purchase was made at a Recamper store, it must be returned to a Recamper store within the same country.

We use a secure payment system to make online purchases as safe as possible. Data transfers are protected by up to 256-bit SSL encryption, and bank transactions are conducted directly between the customers and their financial institution. This ensures that no one outside our payment gateway system can access customer card details.

Our server also encrypts all personal data to guarantee the confidentiality and security of your transaction.

For card payments, depending on the type of card and country of issue, we use the 3D Secure payment system, which incorporates additional security measures to prevent the unauthorized use of your card.

We reserve the right to withhold any order for security reasons. In such cases, we will notify any affected customers. We also reserve the right to cancel an order if we are unable to verify the shipping and billing information, or if we believe that the customer has placed an order with the intention of reselling the merchandise.

If you prefer to make a purchase over the phone, please contact our Customer Service Department.

All we need is the model's reference number (It's an 8 to 10 digit number [e.g. 17665-011 or K100013-007] that is usually found inside the shoe, typically on the tongue or on one of the sides. On Camper.com it is at the end of the product page URL or below the Add to Bag button on the product page), the size you need, and the shipping and payment details to deliver your order. Contact us.